At the helm of this business is Managing Director Charles Brewer, who has been with DHL for more than 30 years, has worked in all regions of the world and found himself in Africa for the first time three years ago. “Like many who haven’t actually been to Africa, the perceptions I had were found to be very different in reality,” Brewer says. “Simplistically, Africa is the last frontier. It is the most beautiful, dynamic and exciting region I have had the pleasure to live and work in, and despite the very obvious challenges and occasional risk, I love being part of this exciting journey.” His role, as MD, is to “motivate and excite my employees to deliver unbelievable and unparalleled service levels and to help our customers grow and be successful” and it is clear that customer centricity is at the very core of Brewer’s DNA. So what does it take to oversee this many people and territories? “We worry a great deal less about formal qualifications and focus far more on emotiona...