STORIES FROM MY HEART

I just had an interview with Nancy Bosire the CEO of Blueline Synergy, A BPO centre that’s about two years old and doing well! http://www.bluelinesynergy.com/ and this got me thinking. I had earlier read Paul Kukubo’s blog: http://paulkukubo.com/ about his personal views on the BPO sector after the National BPO week came to an end in Nairobi, and it set me on a path i have been keen to learn more of. There’s a lot of optimism in how far Kenya can imprint its position in the ICT space, and now with the coming of the fiber optic cable (which finally lands in June, seacom) we can begin to play fair game. South Africa and Egypt have dominated the scene but if the energy in the Kenyan sector is anything to go by, we may as well be on a good path ICT wise. If you recall, in 2007 countless BPO’s which “call centre” driven sprung all around Nairobi. This was based on a World Bank subsidy promise that would offer fiscal support to BPO entrepreneurs. Compliance Issues and a slow release of the ...